![]() ![]() If you’d prefer, you can opt-out of these checks when someone makes a payment to you so your name won’t be validated. Find out more about spotting fraud and scams These checks can help you avoid simple mistakes and also helps keep you safe from fraud. ![]() We’ll check Faster Payments, standing orders, CHAPS, international transfers, credit cards, and BACS payments. If you’re paying a friend or family, you decide the reference. For example, if you’re paying a credit card bill, the company will ask you to quote a specific reference, which is usually the long card number on your statement. This helps the person you’re paying know the money is from you. We might not be able to get your money back if you send a payment to the wrong account.Īlways check with the person or company before setting up for changing existing payment details. We’ll ask you to check the reference details before continuing. We’ll ask you to contact the person or organisation you’re trying to pay. We’ll show you the actual name or account type so you can update the details. You’ll then see one of the 5 outcomes listed below so you can check that the details are correct before sending a payment. We’ll then show you the name of the payee’s bank and ask you to choose a reason for the payment. You’ll first need to tell us if you’re paying a new person, business, or changing the account details for an existing payee. Please visit international payments page to find out more. You can safely make international payments in Online Banking.
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