![]() ![]() You can see years of dusts on the TVs and other electrical. Many of the weight machines have dust caked on them and in the moving parts. So far I have not seen 1 person cleaning (though there is always plenty of staff sitting around not doing much) and the equipment reflects that. I guess I am used to PF where at least 1 employee is always cleaning and everything looks nice. This goes for both locations I have tried- Six Forks & North Hills. So far my biggest complaint is cleanliness. The classes and pool might be nice too, but have not yet tried. I switched only because of the childcare options Fitness Connection offers (hard to find time to work out with two little ones). I recently switched to this gym after being a long time (10yr) member of PF. So, Brent-please think about honest and consistent customers before you tell your staff that there isn't anything you can do. I will never recommend fitness connection to anyone, I will post this story on my online fitness form, and all my friends are not also giving up their memberships and if you're reading this I suggest you read all the details before you join. If they can't keep up with both clubs and what members are doing then you need to get something together. Never in my life have I had to deal with this. They also told me to call corporate but didn't tell me they weren't open today. So now, I'm out over 170 dollars and I have to pay for the last month to cancel. And I informed him that I understood that but my account was FOZEN so I wasn't going AT ALL. Then he informs me that it doesn't matter how much you use the gym but you still get billed. When I called there was "nothing" that could be done because I couldn't track the email they sent me in march. Today I got billed for all the months that my account was supposed to be frozen. I went to crossfit mid December and froze my account in march or freaking they said I did. I brought friends, I recommend people and because I was loving it lost a good amount of weight. I joined fitness connection over a year ago and loved it. ![]() Now I'm waiting for fitness connection to bring to the collection and damage my credit to take them to court.īe careful with Gym they don't care of member when talking about money.Īnd be aware if you make a contract to not even believe of employees, they make money from commissions and most of them don't make good money. I have Cody in a recorded line the last time we talk by phone with his concern. ![]() Today they took $40 dollar from my account without permission I had to cancel my card because they have the security number. Now they send messages all the time trying to collect $400 lying to the customer just to make money on commisions. When I went to the gym to cancel the membership everybody the guy at the front desk told me I can't cancel in person, I have to go online and put my member id and cancel. So I call him very angry and he told me another lie, that I have to be in person to cancel my contract, I told him, I was out of the state but it was I lie, he just want to make me wait more time so the gym charges me again. SO what he did never tell me if I don't cancel my account I will be charged $200 because he makes a commission for every payment members do Then he left me on air telling me to make sure my account is updated and then I said what he means with that, leave me on air again. Then I receive a message from this Cody telling me if I want to continue the training for $180 and I said, that I'm not interested to have more training, Thanks So I decided after the 5 months no more but I was sure about paying the contract. I had a 6-month contract for a trainer, I quit after 5 months because they changed my trainer 2 times because it looks like they weren't making money. First Bad Review in my life: Firstable this guy Cody call me to tell me because one payment decline my account go to collection, I check my bank account and see that the money was taken.Īfter telling 20 times the payment went through he checked the computer and checked it was an old transaction. ![]()
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